Returning Customers

For those of you who have ordered with us online in the past, your profiles and account information has been transferred to the new store. However, for security reasons we could not see or transfer your password as they are stored in an encrypted form.

Therefore, you will need to reset your password by following this standard procedure.


  • Visit this link: Reset my Password
  • Enter your email address (the email address associated with our old store)
  • Check your email and click the confirmation link
  • Update your password
  • Once your password has been saved, click here to login: Login to PureBalance

Please do not hesitate to contact us if you have any problems. We appreciate your patience while all of us are adjusting to the new store: Contact Us